Returns & Exchanges Policy

At Mace Engineering Group, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return process within 30 days of delivery for eligible items.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label or use a tracked courier service to send the package back to our designated distribution center.

4

Inspection and Refund

Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing